Securus Mobile

The Securus Mobile app now requires Android 7.0 or higher. Please update to the latest version.

{AD}

The app provides the following features to easily setup and manage our incarcerated connection services:

• Create a Securus Online account (required for app and website access)

• Change password and 4 digit PIN

• Setup security questions for easy password reset

Video Connect®

• Enroll in Video Connect, schedule a video session with an incarcerated individual remotely from anywhere in the world where you have Wi-Fi or cellular data service at all Securus sites that offer Video Connect.

• Enroll in Video Connect subscriptions (where available)

• Access and view your upcoming scheduled video sessions

• Sync details of upcoming video sessions with your calendar

• Receive notifications for upcoming video sessions

{AD}

• Manage photos for identification, view transaction history and manage credit/debit cards

• Test Wi-Fi/cellular connection to determine quality of Video Connect

*For best results and to reduce echo, use a headset or ear buds with microphone for Video Connect

Prepaid Calling Account Management for You

AdvanceConnect – fund this account to receive calls to the phone numbers you choose from your contact. You can:

• Enroll and add funds to AdvanceConnect account to always be ready for a call

• Select a call subscription package (where available)

• See available funds

• Add or change phone numbers that can receive calls

• View call details and transaction summary

{AD}

• View the last call attempt to a number

• Block or unblock calls

• Enroll in AutoPay or TextPay

• Update or change credit/debit card information

Securus Debit – deposit funds to this account for your contact to use for:

• Calling any number they choose

• Purchase music, games and movies for their tablet

• Schedule and pay for a Video Connect session

• Purchase stamps to send eMessages and eCards

Feature availability varies by facility

{AD}

Messaging Services

eMessaging™

• Sign up, purchase ‘stamps’

• Send and receive messages

• Send and receive eCards - digital greeting cards to encourage and uplift

• Attach photos to messages

• Snap n’ Send™ - Snap a selfie or choose from your gallery to send a photo to your contact

• Multiple attachments – attach up to 5 eCards and photos to your message

• Transfer stamps to your contact or prepay for them to reply

• Send a 30 second VideoGram

{AD}

Feature availability varies by facility

Text Connect – send and receive short text messages. Limited availability